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0:n.formatting)&&{formatting:t.chats.formatting},t.bb9e5b2f1ab480e4a715977b7b1b4279&&{reaction:t.bb9e5b2f1ab480e4a715977b7b1b4279.message_reaction}))}(n,t)},D=function(e,t){var n=Object(i.a)({},t,{id:I(e,t),serverId:t.id,authorId:S(e,t),timestamp:new Date(t.createdAt).getTime()});switch(n.type){case"form":return F(n);case"filled_form":return q(n);case"message":return B(n);case"rich_message":return function(e){if("lc2"in e.properties&&"greeting_unique_id"in e.properties.lc2){var t=j.d(e);return t.properties=Object(i.a)({},t.properties,{invitation:!0,subtype:e.subtype,id:e.properties.lc2.greeting_id,uniqueId:e.properties.lc2.greeting_unique_id},e.properties.bb9e5b2f1ab480e4a715977b7b1b4279&&{reaction:e.properties.bb9e5b2f1ab480e4a715977b7b1b4279.message_reaction}),t}return j.d(e)}(n);case"file":return j.b(n);case"system_message":return V(n);case"custom":return N(n);default:return null}},N=function(e){var t=e.properties,n=e.customId;return Object(i.a)({},j.a(e),{type:"custom",properties:Object(i.a)({},t,{customId:n})})},F=function(e){var t,n=Object(i.a)({},e,{fields:e.fields.map((function(e){return e.id?e:Object(i.a)({},e,{id:Object(s.w)()})}))});return Object(i.a)({},j.a(n),{type:"form",properties:{answered:!1,formType:(null==(t=n.properties.lc2)?void 0:t.form_type)||null,fields:z("",n).fields,formId:n.formId.replace(/_[0-9]+/,"")}})},q=function(e){var t;return Object(i.a)({},j.a(e),{type:"form",properties:{answered:!0,formId:e.formId,formType:(null==(t=e.properties.lc2)?void 0:t.form_type)||null,fields:e.fields.filter((function(e){return"answer"in e||"answers"in e&&0!==e.answers.length})).map((function(e){if("string"===typeof e.answer)return e;if("answers"in e){var t=e.answers,n=Object(r.a)(e,["answers"]);return Object(i.a)({},n,{answer:t.map((function(e){return e.label}))})}return Object(i.a)({},e,{answer:e.answer.label})}))}})},V=function(e){switch(e.systemMessageType){case"archived_customer_disconnected":case"routing.archived_inactive":return j.e(Object(i.a)({},e,{systemMessageType:"client_inactive"}));case"manual_archived_agent":return j.e(Object(i.a)({},e,{systemMessageType:"operator_closed_session",textVars:{operator:e.textVars.agent}}));case"manual_archived_customer":return j.e(Object(i.a)({},e,{systemMessageType:"chat_closed_by_customer"}));case"system_archived":case"customer_banned":case"routing.archived_deleted":case"routing.archived_disconnected":case"routing.archived_offline":case"routing.archived_other":case"routing.archived_remotely_signed_out":case"routing.archived_signed_out":return j.e(Object(i.a)({},e,{systemMessageType:"chat_session_closed"}));case"routing.assigned_other":return j.e(Object(i.a)({},e,{systemMessageType:"user_transfer",textVars:{operator:e.textVars.agent}}));case"routing.assigned_deleted":case"routing.assigned_disconnected":case"routing.assigned_inactive":case"routing.assigned_remotely_signed_out":case"routing.assigned_signed_out":return j.e(Object(i.a)({},e,{systemMessageType:"user_transfer",textVars:{operator:e.textVars.agent_added}}));case"chat_transferred":return j.e(Object(i.a)({},e,{systemMessageType:"user_transfer",textVars:{operator:e.textVars.targets}}));case"agent_joined":case"agent_added":return j.e(Object(i.a)({},e,{systemMessageType:"operator_joined_conference",textVars:{operator:e.textVars.agent}}));case"agent_left":case"agent_removed":return j.e(Object(i.a)({},e,{systemMessageType:"operator_left_conference",textVars:{operator:e.textVars.agent}}));case"rating.chat_rated":return j.e(Object(i.a)({},e,{systemMessageType:"rate_me_confirmation_"+e.textVars.score}));case"rating.chat_commented":return j.e(Object(i.a)({},e,{systemMessageType:"rate_me_comment_added",textVars:{comment:e.textVars.comment}}));case"rating.chat_rating_canceled":return j.e(Object(i.a)({},e,{systemMessageType:"rate_me_cancel"}));case"custom":e.systemMessageType;var t=Object(r.a)(e,["systemMessageType"]);return j.e(t);default:return null}},U=function(e){var t=e.score,n=e.comment;return Object(i.a)({},"number"===typeof t&&{rate:1===t?"good":"bad"},"string"===typeof n&&{rateComment:n})},W=function(e){return{position:e.position,waitingTime:e.waitTime}},G=function(e){return Object(i.a)({},"rating"in e.properties&&U(e.properties.rating),e.queue&&{queue:W(e.queue)},{timestamp:new Date(e.createdAt).getTime()})},H=function(e,t){var n,r={event:D(e,t.event),author:Object(i.a)({},t.agent,{type:"agent"})};return r.event.properties=Object(i.a)({},r.event.properties,{invitation:!0,id:t.id,addon:t.addon,uniqueId:t.uniqueId,accepted:t.accepted,type:(n=r.event,n.properties.quickReplies?"quick_replies":"rich_message"===n.type?"card":"plain_text"),subtype:t.subtype,receivedFirstTime:t.displayedFirstTime}),r},Z=function(e,t){var n=t.type,o=t.id;switch(n){case"filled_form":var a=t.formId,c=Object(r.a)(t,["formId"]);return Object(i.a)({customId:c.customId,formId:a},c);case"emoji":case"message":case"message_draft":case"url_preview":var u=t.properties,s=u.text,d=u.triggeredBy,l={type:"message",customId:o,text:s};if(d){var f,p=e.getEvent(y.d,d.event);if(p&&p.thread&&p.serverId)l.postback={id:d.button.postbackId,type:"message",value:d.button.value,eventId:p.serverId,threadId:p.thread};else l.properties=((f={}).c5e4f61e1a6c3b1521b541bc5c5a2ac5={postback_id:d.button.postbackId},f)}return l;case"custom_system_message":var m=t.properties,b=m.recipients;return{type:"system_message",customId:o,text:m.text,recipients:b,systemMessageType:"custom"};default:return void 0}},Y=function(e){return{sourceLangCode:e.source_lang_code,targetLangCode:e.target_lang_code,targetMessage:e.target_message}},K=n(9),J=n(23),Q=n(153),X=n(56),$=function(e,t){var n=K.h(e,y.d);return n?Object(i.a)({},t,{events:t.events.map((function(e){return e.properties.welcomeMessage||e.properties.invitation?Object(i.a)({},e,{id:n.id}):e}))}):t},ee=function(e){return Object(i.a)({},e,{properties:Object(i.a)({},e.properties,{accepted:!0})})},te=function(e,t){var n=e.sdk,r=t.event.properties,i=r.uniqueId,o=r.id;return n.acceptGreeting({greetingId:o,uniqueId:i}).then((function(){return ee(t)}),(function(e){if("INTERNAL"===e.code)return ee(t);throw e}))},ne=function(e,t){var n,r=e.sdk,o=e.store,a=void 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n.listGroupStatuses({groupIds:r}).then((function(e){return r.reduce((function(t,n){var r=e[n];return t[n]=r?function(e){return"offline"===e?"offline":"online"}(r):"not_found",t}),{})}))},oe=function(e,t){var n=e.store;return Object(X.b)({organizationId:t.organizationId,licenseId:n.getApplicationState().license,groupId:t.groupId,region:t.region,version:t.localizationVersion,language:t.language})},ae=function(e,t,n){var r=e.sdk;return void 0===n&&(n=z),r.getForm(t).then((function(e){return e.enabled?{enabled:!0,form:n(t.type,e.form)}:e})).catch((function(e){return Object(h.c)("get_form_request_failed",e),{enabled:!1}}))},ce=function(e,t){return ae(e,{groupId:t,type:"postchat"})},ue=function(e,t){return ae(e,{groupId:t,type:"ticket"},(function(e,t){return M(t)}))},se=function(e,t){var n=e.store,r=t.groupId,i=n.getApplicationState(),o=i.license,a=i.region,c=i.organizationId;return Object(X.e)({organizationId:c,licenseId:o,groupId:r,region:a,version:"tfm"}).then((function(e){return e.__unsafeProperties.ticketFormMode||Object(Q.a)(e)}))},de=function(e,t){var n=e.sdk,r=t.chatId;return n.getChat({chatId:r}).then((function(e){return{users:e.users,eventsSeenUpToMap:e.eventsSeenUpToMap}}))},le=function(e,t){var n=e.sdk,r=e.store,i=t.chatId,o=t.threadId;return n.getChat({chatId:i,threadId:o}).then((function(e){return R(r,e)}))},fe=function(e,t){return t.next().then((function(t){var n=t.value,r=t.done;return n?{value:n.threads.map((function(t){return function(e,t){var n=t.thread,r=n.id,o=n.active,a=n.events,c=n.access,u=e.getChat(y.d).properties.eventsSeenUpToMap,s=e.getSessionUser().serverId,d=P(e,u),l=d.sessionUserSeenUpTo,f=d.latestOtherUserSeenUpTo;return{id:r,active:o,events:a.map((function(t){var n=t.authorId===s?f>=t.createdAt:l>=t.createdAt;return D(e,Object(i.a)({},t,{seen:n}))})).filter(Boolean),group:k(c),properties:G(n)}}(e,{thread:t})})),done:r}:{value:n,done:r}})).catch((function(e){if("NOT_FOUND"===e.code)return{value:[],done:!0};throw e}))},pe=function(e,t){var n=e.sdk,r=e.store,i=n.getChatHistory({chatId:t});return Promise.all([i.next(),de({sdk:n,store:r},{chatId:t})]).then((function(e){var t=e[0],n=t.value,o=t.done,a=e[1],c=a.users,u=a.eventsSeenUpToMap,d=Object(s.L)("id",c);if(n&&n.threads.some((function(e){return e.events.some((function(e){return"system"!==e.authorId&&!(e.authorId in d)}))}))){var l=new Error;throw l.code="MISSING_USER",l}return{threads:n&&n.threads.map((function(e){return R(r,{thread:e,users:c,eventsSeenUpToMap:u}).thread})),eventsSeenUpToMap:u,hasMore:!o,iterator:{next:function(){return fe(r,i)}}}})).catch((function(e){if("NOT_FOUND"===e.code)return{threads:[],hasMore:!1};throw e}))},me=function(e,t){return e.filter((function(e){return e.serverName in t})).map((function(e){return{type:e.type,label:e.label,value:e.options?Object(s.m)(t[e.serverName]).map((function(t){return Object(s.p)((function(e){return e.originalValue===t}),e.options).label})).join(", 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"+a:t.label;return e.requester.mail=a,e.offline_message=ke(e.offline_message,c),e;case"question":case"textarea":var u=t.answer,s=u?t.label+" "+u:t.label;return e.offline_message=ke(e.offline_message,s),e.ticket_message=ke(e.ticket_message,s),e;case"radio":case"select":var d=t.answer&&t.answer.label,l=d?t.label+" "+d:t.label;return e.offline_message=ke(e.offline_message,l),e.ticket_message=ke(e.ticket_message,l),e;case"checkbox":var f=t.answers&&t.answers.map((function(e){return e.label})).join(", "),p=f?t.label+" "+f:t.label;return e.offline_message=ke(e.offline_message,p),e.ticket_message=ke(e.ticket_message,p),e;default:return e}}),u)}({fields:r.fields,customerId:e.entityId,groupId:o,licenseId:a,timeZone:c,page:s});return Object(u.a)(d,{method:"POST",headers:{"Content-Type":"application/json"},body:JSON.stringify(l)}).then((function(e){if(e.ok)return e.json().then((function(e){return Object(i.a)({},e,{text:l.ticket_message})}));if(400===e.status||422===e.status){var t=function(e){if(!e||!e.errors)throw new Error;var t=e.errors[0];if(Object.keys(t)[0]===Ie){var n=new Error(t[Ie][0]);throw n.code="VALIDATION",n}throw new Error};return e.json().then(t,t)}throw new Error}))}))},Ae=function(e,t){return Object(s.c)(function(){switch(t.code){case"TOO_BIG_FILE":return e.localize("cannot_upload_a_file_over_10mb");case"VALIDATION":return"No active chat thread"===t.message?e.localize("closed_chat_upload_failed"):e.localize("upload_failed");default:return e.localize("upload_failed")}}())},ze=function(e){var t=e.getChat(y.d).properties,n=t.rate,r=t.rateComment,i=t.queued,o=e.getView("Chat/queue");return{rate:n,rateComment:r,queue:i?{position:o.numberInQueue,waitingTime:o.waitingTime}:null}},Me={acceptingGreeting:!1,requestingPredictedWelcomeMessage:!1};t.default=function(e,t,n,l){var f=!t.getApplicationState("clientLimitExceeded")||!t.getApplicationState("embedded")||t.getApplicationState("actingAsDirectLink")||t.getApplicationState("isInCustomContainer"),w=function(e,t,n){var r=t.organizationId,i=t.requestedGroup,a=t.group,c=t.region,u=t.uniqueGroups,d=t.autoConnect,l=t.mobile,f=t.identityProvider,p=e.getApplicationState("page"),m={organizationId:r,clientId:"c5e4f61e1a6c3b1521b541bc5c5a2ac5",mobile:l,region:c,page:Object(s.db)(["url","title"],p),referrer:p.referrer,autoConnect:d,application:{channelType:Object(K.a)(e)},uniqueGroups:u,identityProvider:f,customerDataProvider:function(){var t=e.getSessionUser(),n={};return t.name&&(n.name=t.name),t.email&&(n.email=t.email),t.properties&&!Object(s.G)(t.properties)&&(n.sessionFields=Object(s.M)(t.properties).length<=y.g?t.properties:Object(s.v)(Object(s.n)(t.properties).slice(0,y.g))),n}};return 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n=A(t,e);P(n)}));var Ye=function(e){var n=e.chatId,r=e.typingIndicator;if(n!==Object(K.c)(t))return!1;var i=Object(K.d)(y.d,t);return!!i&&i.id===r.authorId},Ke=Object(v.z)(Object(v.l)(w,"incoming_typing_indicator"),Object(v.i)((function(e){return e.typingIndicator.isTyping&&Ye(e)})),Object(v.t)((function(){return!0}))),Je=Object(v.z)(Object(v.l)(w,"incoming_typing_indicator"),Object(v.i)((function(e){return!e.typingIndicator.isTyping&&Ye(e)})),Object(v.t)((function(){return!1}))),Qe=Object(v.z)(Object(v.l)(w,"incoming_event"),Object(v.i)((function(e){var n=e.chatId,r=e.event;return n===Object(K.c)(t)&&r.authorId!==t.getSessionUser().serverId&&"system"!==r.authorId})));Object(v.z)(Object(v.u)(Object(v.z)(Ke,Object(v.i)((function(){return!t.getChat(y.d).properties.messageDraft}))),Je,Object(v.z)(Qe,Object(v.t)((function(){return!1})))),Object(v.F)((function(e){return 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d=u.rateComment;ve(t,d),w.rateChat({chatId:Object(K.c)(t),rating:{comment:d}}).then(n,i)}else if("undefined"!==typeof u.rate){he(t,u.rate);var l=t.getApplicationState().testGroup;if(Object(h.b)({testGroup:l,chatRating:null===u.rate?"canceled":u.rate,chatRatingSource:(null==o?void 0:o.source)||"other"}),null===u.rate)return void w.cancelRate({chatId:Object(K.c)(t)}).then((function(){t.updateChat(y.d,{properties:{rateComment:null}}),n()}),i);w.rateChat({chatId:Object(K.c)(t),rating:{score:B(u.rate)}}).then(n,i)}else u.transcriptSentTo?w.updateThreadProperties({chatId:Object(K.c)(t),threadId:R(),properties:{routing:{transcript_email:u.transcriptSentTo}}}).then(n,i):!1===s.active&&w.deactivateChat({id:Object(K.c)(t)}).then(n,i)}));var Xe=function(e){return"subject"===e.serverType?"subject":"name"===e.name?"name":"text"===e.type?"question":e.type},$e=function(e,t){var n=e.id,r=e.serverId,o=e.properties,a=o.formType,c=o.formId,u=o.fields,l=C(u,t),f=l.fields,p={filledForm:Object(i.a)({type:"filled_form",formId:c},!r&&{customId:n},{fields:u.filter((function(e){return void 0!==e.serverName&&"rating"!==e.type&&"information"!==e.type})).map((function(e){if("groupSelect"===e.meta)return{type:"group_chooser",id:e.serverName,label:Object(d.b)(e.label),answer:{id:String(l.choosenGroupIndex),groupId:l.choosenGroup,label:e.options[l.choosenGroupIndex].label}};if("confirm_subscription"===e.meta){var t=f[e.serverName];return{type:"checkbox_for_email",id:e.serverName,label:e.options[0].label,answer:!!t&&Object(s.E)(e.options[0].originalValue,t)}}if(Object(s.F)(e.options)){var n={type:Xe(e),id:e.serverName,label:Object(d.b)(e.label)},r=Object(s.C)(e.serverName,f)?Object(s.m)(f[e.serverName]):[],i=e.options.filter((function(e){return 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c=e.data.properties.answers,d=a.properties.fields,l=C(d,c).fields,f=t.getApplicationState(),v=null,g=null,j=null;switch(Object(K.i)("ticketForm",t).mode){case"helpdesk":var x=b({license:f.license,group:f.group,pageUrl:f.page.url,form:(o=a.properties,m(p(o))),answers:l});n="production",r=x,v=Object(u.a)("https://api."+("labs"===n?"labs.":"")+"helpdesk.com/v1/externalTickets",{method:"POST",headers:{"Content-Type":"application/json"},body:JSON.stringify(r)}).then((function(e){return e.ok?e.json():Promise.reject()})).then((function(e){return{id:e.ID}})),g=function(e){return function(e,t){var n=t.requester,r=t.message,o=t.subject,a=r.text,c=n.name,u=n.email;return Object(i.a)({id:e,text:a},o&&{subject:o},{visitor:{name:c||null,email:u||null}})}(e.id,x)},j=O.m;break;case"offline_message":var E=$e(a,c).filledForm;v=ct({customerStartingEvent:E,group:f.group}).then((function(e){return at(e),e})),g=function(e){var t,n,r=Object(s.p)((function(e){return"subject"===e.type}),E.fields);return Object(i.a)({id:e.thread,text:Le(E),visitor:{name:(null==(t=Object(s.p)((function(e){return"name"===e.type}),E.fields))?void 0:t.answer)||null,email:(null==(n=Object(s.p)((function(e){return"email"===e.type}),E.fields))?void 0:n.answer)||null}},(null==r?void 0:r.answer)&&{subject:r.answer})},j=function(e,t,n){n()};break;default:var L=$e(a,c).filledForm,S=(new Intl.DateTimeFormat).resolvedOptions().timeZone;v=Te(_.sdk.auth,{filledForm:L,groupId:f.group,licenseId:f.license,timeZone:"string"!==typeof S||/^Etc\//.test(S)||-1===S.indexOf("/")&&"UTC"!==S?null:S,page:f.page.url},t),g=function(e){var t,n,r=Object(s.p)((function(e){return"subject"===e.type}),L.fields);return Object(i.a)({id:e.id,text:e.text,visitor:{name:(null==(t=Object(s.p)((function(e){return"name"===e.type}),L.fields))?void 0:t.answer)||null,email:(null==(n=Object(s.p)((function(e){return"email"===e.type}),L.fields))?void 0:n.answer)||null}},(null==r?void 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n=e[0],r=e[1];n.enabled?(Object(O.l)(t,"ticketForm",r&&{mode:r}),t.updateView("Chat/ticketForm",n.form)):Object(O.j)(t,"ticketForm"),t.setApplicationState({availability:"offline"})}),(function(t){"CONNECTION_LOST"!==t.code?k():e.reject()}));R().catch(P)}),(function(t){"CONNECTION_LOST"!==t.code?k():e.reject()}));R()}else if("postchat"===a.properties.formType){var B=e.data.properties.answers,U=a.properties.fields;!function(e,t,n){be(e,"postchat",t,n)}(t,U,C(U,B).fields);var W=$e(a,B).filledForm;w.sendEvent({chatId:Object(K.c)(t),event:W,attachToLastThread:!0}).then((function(n){e.resolve(),Object(O.Q)(t,e.id,D(t,n)),"rating"in B?function(e,t){var n=q(t),r=e.getApplicationState().testGroup;if(n.score===ye&&n.comment===ye)return Promise.resolve(null);Object(h.b)({testGroup:r,chatRating:n.score===Oe?"canceled":t.rating,chatRatingSource:"postchat"});var i=[];return n.score===je&&n.comment===je?(i.push(N(t)),he(e,t.rating),ve(e,t.rateComment)):n.score===Oe&&n.comment===Oe?i.push(F(["comment","score"])):(n.score===Oe?i.push(F(["score"])):n.score===je&&(i.push(N({rating:t.rating})),he(e,t.rating)),n.comment===Oe?i.push(F(["comment"])):n.comment===je&&(i.push(N({rateComment:t.rateComment})),ve(e,t.rateComment))),Promise.all(i.map((function(e){return e.catch(s.W)})))}(t,B).finally((function(){return G(t)})):G(t)})).catch((function(n){if(n.message===y.c)return Object(O.C)(t,y.d,{forced:!0}),lt(Ot()).then((function(e){return gt(e)}));e.reject()}))}else if("ask_for_email"===a.properties.formId){var H=e.data.properties.answers,Z=$e(a,H).filledForm;w.sendEvent({chatId:Object(K.c)(t),event:Z,attachToLastThread:!0}).then((function(t){e.resolve(),ae(t)})).catch((function(){return e.reject()}))}})),t.on("request_customer_token",(function(){_.sdk.auth.getToken().then((function(e){return t.emit("customer_token_response",e)})).catch((function(e){return t.emit("customer_token_error",e)}))})),t.on("request_update_user",(function(e){var n=e.resolve,i=e.id,o=e.data,a=o.properties,c=Object(r.a)(o,["properties"]);if(t.getSessionUserId()===i){if(Object(K.M)(t)){var u=Object(s.f)({name:c.name,email:c.email,sessionFields:a});w.updateCustomer(u).catch((function(e){return Object(h.c)("update_customer_request_failed",e)}))}n()}})),t.on("request_set_user_properties",(function(e){var n=e.resolve,r=e.id,i=e.properties;t.getSessionUserId()===r&&(Object(K.M)(t)&&w.setCustomerSessionFields({sessionFields:i}).catch(s.W),n())}));var nt=function(e,n){var r=n.id,i=n.timestamp,o=n.threadId;ge(t,e,i),t.setEventServerId(y.d,e.id,r),t.updateEvent(y.d,e.id,{delivered:!0,serverTimestamp:i,thread:o})},rt=function(e){t.updateEvent(y.d,e.id,{failed:!0})};t.on("send_file_events",(function(){t.setApplicationState({isSendingFileEvents:!0});var e=[].concat(Object(K.m)(t));e.filter((function(e){return e.properties.failed})).forEach((function(e){return t.updateEvent(y.d,e.id,{properties:{canceled:!0}})}));var n=e.filter((function(e){var t=e.type,n=e.delivered,r=e.properties,i=r.canceled,o=r.finished;return"file"===t&&!n&&!i&&o})).map((function(e){return w.sendEvent({chatId:Object(K.c)(t),event:{type:"file",customId:e.id,url:e.properties.serverUrl,alternativeText:e.properties.alternativeText}}).then((function(n){t.updateEvent(y.d,e.id,{delivered:!0}),ae(n),Promise.resolve().then((function(){"image"===e.properties.fileType&&URL.revokeObjectURL(e.properties.url)}));var r=e.properties.uploadSource;("clipboard"===r||Math.random()<.1)&&Object(h.d)("file_upload_sent",{uploadSource:r})}))}));Promise.all(n).finally((function(){t.setApplicationState({isSendingFileEvents:!1})}))}));var it={};t.on("cancel_upload",(function(e){var n=e.eventId,r=t.getEvent(y.d,n);t.updateEvent(y.d,n,{properties:{canceled:!0}}),it[n]&&it[n].cancel(),Promise.resolve().then((function(){"image"===r.properties.fileType&&URL.revokeObjectURL(r.properties.url)}))})),t.on("add_message_reaction",(function(e){var n,r=e.eventId,i=e.reaction,o=t.getEvent(y.d,r);w.updateEventProperties({chatId:Object(K.c)(t),threadId:o.thread,eventId:o.serverId,properties:(n={},n.bb9e5b2f1ab480e4a715977b7b1b4279={message_reaction:i},n)}),(1520===t.getApplicationState("license")||Math.random()<.1)&&Object(h.d)("message_reaction_sent",{reaction:i,messageType:o.type,chatId:Object(K.c)(t)})}));var ot=function(e){var n=e.event,r=e.meta;if("file"===n.type){var i=w.uploadFile({file:r.file,onProgress:function(e){return t.updateEvent(y.d,n.id,{properties:{progress:e}})}});return it[n.id]=i,i.promise.then((function(e){var r=e.url;t.updateEvent(y.d,n.id,{properties:{serverUrl:r,finished:!0}})}),(function(e){"UPLOAD_CANCELED"!==e.code&&t.updateEvent(y.d,n.id,{properties:{failed:!0,failReason:Ae(t,e)}})})).finally((function(){delete it[n.id]}))}if(Object(s.E)(n.type,["message","emoji"]))return w.sendEvent({chatId:Object(K.c)(t),event:Z(t,n)}).then((function(e){nt(n,e)}),(function(){rt(n)}));if("custom_system_message"===n.type)return w.sendEvent({chatId:Object(K.c)(t),event:Z(t,n)}).then(ae,s.W);if("rich_message_postback"===n.type){var o=n.properties,a=o.eventId,c=o.postback;return w.sendRichMessagePostback({chatId:Object(K.c)(t),threadId:t.getEvent(y.d,a).thread,eventId:a,postback:c}).catch(s.W)}if("url_preview"===n.type){var u=w.getUrlInfo({url:n.properties.url}).catch((function(){return null}));return w.sendEvent({chatId:Object(K.c)(t),event:Z(t,n)}).then((function(e){nt(n,e),u.then((function(r){var i=r.title,o=r.description,a=r.url,c=r.imageUrl;return t.updateEvent(y.d,n.id,{properties:{title:i,description:o,image:{url:c,link:a}}}),w.updateEventProperties({chatId:Object(K.c)(t),threadId:e.thread,eventId:e.id,properties:{url_details:{title:i,description:o,url:a,image_url:c,image_width:r.imageWidth,image_height:r.imageHeight}}})})).catch(s.W)}),(function(){rt(n)}))}},at=function(e){var n=e.events,o=Object(r.a)(e,["events"]),a=t.getSessionUser().id;n.forEach((function(e){t.getEvent(y.d,e.id)?e.author===a?function(e,t){var n=t.timestamp;"message"===t.properties.serverType&&ge(e,t,n),e.setEventServerId(y.d,t.id,t.serverId);var r={delivered:!0,serverTimestamp:n,thread:t.thread};"form"===t.type&&(r.properties={answered:!0,fields:t.properties.fields}),e.updateEvent(y.d,t.id,r)}(t,e):e.properties.welcomeMessage||e.properties.invitation?function(e,t){var n=Object(K.h)(e,y.d);e.setEventServerId(y.d,n.id,t.serverId);var r=n.author!==t.author;r&&e.setEventData(y.d,n.id,{author:t.author});var i={delivered:!0,thread:t.thread,serverTimestamp:t.timestamp,properties:{}};n.properties.text!==t.properties.text&&(i.properties.text=t.properties.text),e.updateEvent(y.d,n.id,i),r&&(Object(O.G)(e,t.author),e.recalculateTimeline(y.d))}(t,e):ee(e):ee(e)})),P(Object(i.a)({},o,{events:[]}))},ct=function e(n){return t.updateChat(y.d,{properties:{starting:!0}}),ne(_,n).then((function(e){return t.updateChat(y.d,{properties:{starting:!1}}),e}),(function(r){if(r.message===y.c)return Object(O.C)(t,y.d,{forced:!0}),e(n);throw t.updateChat(y.d,{properties:{starting:!1}}),r}))},ut=[],st=function(e){if(Object(K.L)(y.d,t))ut.push(e);else{var n=function(){Object(K.ib)(t)&&Object(O.c)(t)};t.getChat(y.d).active?e&&ot(e).then(n):ct(Object(i.a)({},e&&{customerStartingEvent:e.event},{agentFakeEvent:Object(K.h)(t,y.d)})).then((function(e){at(e);var t=ut;ut=[],t.forEach(ot),n()}),(function(n){t.updateEvent(y.d,e.event.id,{failed:!0});var r=ut;switch(ut=[],r.forEach((function(e){t.updateEvent(y.d,e.id,{failed:!0})})),n.code){case"SERVICE_UNAVAILABLE":return void ke({withSystemMessage:!0});case"CUSTOMER_BANNED":return void k();case"GROUPS_OFFLINE":return void V();default:return}}))}};t.on("start_thread",st),t.on("send_event",st),t.on("request_cancel_greeting",(function(e){Object(K.db)(t,"maximized")&&Object(O.y)(t),w.cancelGreeting({uniqueId:e})}));var dt=function(e){return ct({agentFakeEvent:e}).then((function(e){return[{type:"hide_ticket_form"},{type:"chat_activated",payload:e}]}),(function(e){switch(e.code){case"WIDGET_DESTROYED":case"CHAT_ALREADY_ACTIVE":case"CHAT_LIMIT_REACHED":return{type:"nothing"};case"GROUPS_OFFLINE":return ue(_,t.getApplicationState("group")).then((function(e){return e.enabled?{type:"nothing"}:{type:"show_ticket_form",payload:e.form}}));case"CUSTOMER_BANNED":default:return{type:"panic"}}}))},lt=function(e){var n=e.active,r=e.availability,o=e.connected,a=e.hasFakeAgentMessage,u=e.startChatAgainPending,d=e.limitReached,l=e.hasMutedGreeting;return Object(c.c)((function(){return d||n?{type:"nothing"}:"offline"===r?Object(K.N)(t)?u&&Object(K.Z)(t)?{type:"show_prechat"}:{type:"nothing"}:Object(K.ab)(t)?Object(K.B)(t)?{type:"nothing"}:{type:"show_ticket_form"}:{type:"hide_prechat_form"}:l?{type:"accept_muted_greeting"}:a?{type:"hide_ticket_form"}:Object(K.db)(t,"maximized")?Object(K.Z)(t)&&Object(K.R)(t,"prechat")?{type:"show_prechat"}:!o||Me.acceptingGreeting?{type:"nothing"}:(Me.requestingPredictedWelcomeMessage=!0,Ze.then((function(){return function(e){var t=e.sdk,n=e.store;return t.getPredictedAgent().then((function(e){var 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